I’m sure my fellow CapJazzers received the letter from the production in their production.
Well done, Capital Jazz!
I truly mean it, well done.
They acknowledged what happened, they formulated a solution, and offered a goodwill credit in an effort to make things right. And it may not seem like much, but consider this: the amount of the goodwill credit is equal to almost the full amount of one person’s port taxes/charges/fees. That? Adds up.
This is excellent crisis management, and gets points for both promptness and content.
Bear in mind, please, that this could’ve gone very differently. But – the most important thing, at least to me, is that they have taken what happened and learned from it. This is what a good production does. This is what happens when someone wants their customers to be happy, who knows when something has gone wrong and takes the time to acknowledge and learn from what’s gone wrong and then tries to make it right.
This is exactly what I like to see from a production.
And this is, again, why I am a loyal patron of Capital Jazz.